Service & Maintenance Support Agent - Green Signal

Service & Maintenance Support Agent

Service & Maintenance Support Agent

Job description

As our operations expand and our sales grow actively, we are looking for the best candidate who can well-represent Green Signal as a brand, fulfil our customers’ needs professionally and support the team by delivering premium services to our existing and potential customers in a professional manner.

1- Take initiative to look after our rental clients who have active lease contracts.

2- Review the refill and service work-map on daily, weekly and monthly basis.

3- Ability to plan and fulfil the refilling daily routes to deliver premium customer service and attain 100% customer satisfaction.

4- Meet the refill deadline, maintain our machines to keep them serviceable and assure materials are performing correctly as expected.

5- Represent Green Signal for refill and repair services inside/outside the office; and solve operational challenges day by day.

6- Ability to increase awareness to our customers for best practices to achieve best results expected from our services and products.

7- Report to the Sales & Refilling Supervisor daily and provide feedback for operational challenges and customers’ trend.

8- Actively perform on-spot maintenance on time without compromising the daily operational schedule.

9- Retrieve defected machines with unsolved/complicated problems and replace them with serviceable ones.

10- Perform minor repair works in the office, and recommend solutions or purchase return if the defected items are beyond repair.

11- Perform other relevant tasks and duties when needed.

What do we require from you?

1- Technical diploma or Bachelor degree in electrical engineering or related field.

2- Fluency in English is a must (Both writing and speaking).

3- Comfortable handling customers’ confidential information database securely.

4- Effective time management skills.

5- Attain a valid UAE driving license.

6- Preferred age: No more than 30 years old.

What we offer:

– Monthly salary + Commission (Task based).

– All benefits granted by UAE’s Labor Law.

– Medical insurance.

– 30 days annual leave.

– Other benefits.

Job Category: Salesman
Job Type: Full Time
Job Location: United Arab Emirates

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